User Data Deletion Instructions
Last updated: August 5, 2026
This page explains how users and businesses can request deletion of data associated with Scenario's OmniChannel application and connected Meta services.
How to Request Deletion
Send an email to Mohamed.gad0487@gmail.com with the subject line:
Please include enough information for us to locate the relevant account, such as:
- Your name or business name.
- The email address used with Scenario.
- The connected Facebook Page, Instagram account, or WhatsApp Business number, where applicable.
- A brief description of the data you want deleted.
What Happens Next
We may contact you to verify that you are authorized to make the request. After verification, we will delete or anonymize eligible data associated with the request, subject to information we are required to retain for security, fraud prevention, contractual, accounting, legal, or regulatory reasons.
Disconnecting Meta Integrations
You may also remove Scenario's access through the relevant Facebook/Meta business settings. Disconnecting an integration stops future authorized access, but it does not necessarily delete information that was previously processed or lawfully retained. To request deletion of previously stored information, use the email procedure above.
Expected Response
We will acknowledge a valid deletion request and process it within a reasonable period consistent with applicable law and platform obligations.